Here is where you can learn the details of our various Maintenance Contracts!

Retainer and Maintenance Contracts

WHY GET A PREPAID CONTRACT?

You save money!  The more hours you purchase in advance, the more you save. Each hour is billed at the home user rate - a significant savings!

It's easy! When you pay in advance and a problem arises, we show up and take care of it. You don't have to worry about paying for each individual service call and having a check ready.

You get faster response times for problems. You can get same day and four hour emergency response for no extra charge.

HOURS

The minimum number of hours is ten hours; the minimum increment is also ten hours. Prepaid packages require a three-month commitment (except for first-time clients who can contract for one month to determine whether they want to continue using our services.)

Early termination incurs a surcharge which is the difference between the contract and non-contract rates for the hours used to date.

EXPENSES

Estimated expenses for the month will be due in advance. Other expenses incurred during the month will be due upon receipt of the next invoice. Expenses large enough to impact our cash flow in our opinion must be paid in advance.

Receipts are not sent for expenses, except large expenses. Expenses are detailed on your invoice. Questions about expenses will be answered by available documentation.

Expenses paid to third parties are not refundable under any circumstances.

RETAINER CONTRACTS

A Retainer Contract is a prepaid labor plan that allows you to purchase blocks of service time in advance to handle incidents requiring a service call without having to pay for each incident individually at the per-incident rate.

The initial invoice will be sent prior to work commencing for the first month and is payable on receipt. Subsequent invoices will be sent prior to each month's work commencing and are payable on receipt. Payment must be received before work is begun for the month.

MAINTENANCE CONTRACTS

A Maintenance Contract is a prepaid contract enabling you to receive a weekly, bi-weekly or monthly hardware and software checkup at the same discounted hourly rate as a Retainer Contract. The difference is:  the Retainer Contract is to prepay for service calls due to incidents, while the Maintenance Contract is to prepay for regular maintenance service calls. With a Maintenance Contract, clients enjoy priority service, extended service hours at no extra charge, reduced rates, reduced system downtime, better risk management, and improved system performance.

You are invoiced only once. On each visit you will receive a detailed report of work completed. Cancellation requires 30-day written notice. You will be invoiced for renewal thirty days in advance of Contract expiration. There is a late payment fee for overdue accounts.

You will receive:

1) a detailed system inventory of hardware, software and network configuration;

2) a written basic security review;

3) a written review of your disaster recovery plan;

4) a scheduled maintenance plan which indicates how many hours are scheduled for each service call, and the scheduled dates of service.

Services performed on scheduled visits:

1) Hardware diagnostic check.

2) Operating system diagnostics.

3) File system maintenance (defrag, temporary file deletion, etc.)

4) Operating system and application updates installed.

5) Review of local backup procedures.

6) Verify current antivirus updates.

7) OS configuration of new users.

8) Installation of new hardware.

9) Answers to common end-user questions.

10) Problem resolution for OS and common applications.

11) Software installations.

12) Technical consultation.

13) Cleaning of system case, monitor, keyboard, fan, printers, and mouse, and check cards and connections.

14) Limited end-user training.

15) Act as liaison with vendors.

16) Monitor server logs and disk space.

17) Security evaluation and log review.

18) Evaluate network performance.

19) Remote assistance available.

20) Upgrade recommendations.

21) On site physical location moves.

22) Review and resolution of any issues logged since the last service call.

23) Support local administrators.

< Prev		Next >

computerproblemssolvedcheap.com

Maintenance Contracts