Here is where you can get the details on our new Unlimited Flat-Rate PC Tech Support Plan!

Flat-rate Unlimited PC Support for Small Business!

It doesn't get cheaper - or better - than this!

Overview

Option #1:

Option #2:

This type of scenario will most certainly lead to unnecessary downtime, lost data and excessive spending. Imagine the major disruptions to staff productivity, sales, cash flow, production, and customer service with this approach. That's why we have introduced our revolutionary flat-rate IT Support program.

You're probably wondering what flat-rate technology support means for you. It means simply that you pay one flat-fee per month for unlimited IT support. In most cases this means a savings of 30% to 50%. If it breaks, we'll fix it - free of charge - no strings attached!

Flat-Rate Plans Eliminate Hidden Service Costs

Traditionally, outsourced IT support involves billing clients by the hour, resulting in high and inconsistent charges and leaving clients not knowing what they are paying for. Our concept of IT support offers an all-inclusive, guaranteed price for IT support and services. Our method eliminates cost uncertainties while at the same time providing proactive, quality support services when you need it.

Beyond the "Fix it When It Breaks" Approach

When it comes to computers and networks, there are enough potential pitfalls and cyber attacks these days to humble even a veteran computer user.That's why a little preventive maintenance and some practical and preventative measures can go a long way to increase employee productivity and protect your valuable data and computer assets. We go well beyond traditional "fix it when it breaks" troubleshooting to provide a complete solution designed to help small businesses plan, manage and optimize their IT infrastructure to get the maximum benefit from their network investment.

Your System Manufacturer

You may well ask: Why shouldn't I just call the manufacturer of my computers for help?

Your hardware manufacture is in the business of selling hardware, not providing technical support. Therefore they limit the scope of support that they are willing to provide to issues specific to their hardware. Therefore, after experiencing long hold times, finger-pointing to other hardware manufacturers, the support your hardware manufacturer is providing is simply not cost-effective. In addition, your hardware manufacturer will not provide support for your network, data, ISP, or software applications. We will solve any problem with your computer immediately over the Internet or phone. And most importantly, since we are local, we can come over to your site if needed.

Other IT Vendors

Do other IT vendors offer you an hourly rate for service or a block of time with limits? With our new flat rate service, we take a different approach to IT outsourcing. Our fractional approach aligns the interests of the business owner, the users and us. Our flat-rate, all-you-can-eat monthly pricing allows us to spend the necessary time on proactive maintenance to ensure your network will have fewer problems reducing the number of reactive activities.

Other firms claim they offer flat-fee pricing, but they always seem to have limits or exceptions. Our flat-fee offer is simple and easy to understand - everything is included, period. Well, we do have *some* exceptions - but they are few and easy to understand as well.

What IS Covered

First of all, you will receive the following:

1) a detailed system inventory of hardware, software and network configuration;

2) a written basic security review;

3) a written review of your disaster recovery plan;

4) a scheduled maintenance plan which indicates how many hours are scheduled for each service call, and the scheduled dates of service.

Unlimited Telephone Support

Help from a real person is always available when you call. You will receive a return call within 1 hour in most cases and in fact normally you will be assisted immediately (unless of course we are involved with another client at the time you call.)

Unlimited Remote Access Support

Remote Access Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, we can take control of your computer to provide you with fast, easy and secure support services.

Note: As with any remote service, security is a factor. All communications between us and your network are authenticated and encrypted. This allows for safe and effective monitoring to take place without any compromise in the safety and security of your network. We will install the necessary software on your PCs to allow us to remotely access your individual PCs and servers securely.

On-Site Support

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be conditioned by our commitments to our various clients. First come, first served, also depending on the nature and criticality of the need.

Emergency support options

Need emergency on-site support? What about a middle-of-the-night emergency? We give you that choice. Unlike most telephone support services, on-site and emergency services are available as necessary to resolve issues critical to your operations. Again, do be aware that our response time for on-site support will be conditioned by our commitments to our various clients. First come, first served, also depending on the nature and criticality of the emergency.

Proactive Support Monthly Maintenance

On site monthly maintenance to ensure that the network is running correctly and to fix any low level issues your network may be having.

Automatic Updates

We will deliver updates, patches, and targeted service messages to the managed computer over the Internet or in person. This also provides us with real-time data about installed updates so that we can verify that your desktop computers are up to date and protected.

Microsoft Security Patch Management

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, we will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.

Diagnostics/Health Monitoring

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

Computer System Tune-Up

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

Anti-Virus Monitoring, Management, and Update

We'll monitor and manage all aspects of the anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is eradicated.

Anti-Spyware Software

Our anti-virus monitoring, management, and update service includes anti-spyware software that protects computers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow computer performance, annoying pop-up ads, and unauthorized use of your private information.

Note: Some of the software we use is free to home and small business users. Other software we recommend entails a nominal fee to the software company providing the software. If you are presently paying for an anti-virus package, we will review whether the package you are using is the best and suggest alternatives if it is not. If you do not have sufficient protection from the various malware threats, we will recommend alternative and/or additional software that you should have to maximize your protection. Adoption of this software is at your discretion and is not a condition of using our flat rate support program. However, we will strongly recommend that you follow our recommendations in this regard.

Backup Monitoring and Administration

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. In the event of data loss, we will be there to restore your data and will ensure business continuity.

Note: We do not at this time offer an off site backup option directly, but we can research and recommend off site backup options for you. Our backup service is limited at this time to monitoring the automated backup solution we select and install for you which backs up to local storage space -  external or internal, hard drive or tape - using equipment you provide.

User Account Administration

Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

File Sharing Permission and Administration

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

Security Administration

We will work with you to ensure security best practices are in place and followed.

ISP Management

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to.

Web Host Support

We'll assist you with communications with your hosting provider to make sure you get the services you need. We can also recommend software and utilities to make your Web site more effective, and can if desired perform a limited degree of maintenance on your Web site. However, actual Web site maintenance and development is NOT included in our flat rate support program as such services are more along the lines of system development than support.

Virtual CIO

Periodically we meet with the business owner to understand the functional requirements of the business and help develop tactical and strategic technology plans to meet those requirements.

What's NOT Covered

Hardware And Software

We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

New System Development

We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan. What IS included, however, as indicated about in our "Virtual CIO" paragraph, is consultation about new systems you may need or desire.

Training

Training is excluded from this program. We offer individualized computer training for end users. Let us know if you would like to discuss computer training for your staff. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.

Printers and Network Devices Repair

Printers and network devices such as routers which require service must usually be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.

New Technology Roll outs or Large Installations

Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our "Virtual CIO" component of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

Third Party Expenses

Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

So what IS it going to cost you?

NEW LOWER RATE!

$500 FLAT! That's it! NO per workstation or server charges! NO MINIMUM number of workstations or servers! Maximum number of workstations: 100.  Maximum number of servers: 6.

If you don't quite think you can swing that, talk to us anyway. We'll work something out that fits you in at the least possible cost.

You can't hire one IT resource for less than $40K. Imagine having a dedicated technician for day-to-day issues as well as for all your project needs for one simple, flat-fee price.

GIVE US A CALL!

WE CAN SOLVE YOUR COMPUTER PROBLEMS - CHEAP!